To our valued patients and friends,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment as we have implemented additional measures that we are asking all our patients to observe. We made these changes to help protect our patients and staff. These include, but are not limited to, the following:

• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• You will be asked to notify us upon arrival (via call or text) and to wait in your car until your scheduled appointment time. We will notify you when we are ready for you to enter the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• Upon entering our office, your temperature will be taken, and you will be asked screening questions again.
• When you arrive at our office, please wear a mask or face covering.
• ONLY patient will be allowed entry into the office. Parents and other family members will be asked to wait outside whenever possible. Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
• Our waiting area and treatment rooms have been equipped with high-volume air filtration and purification units. The units are capable of removing particles smaller than COVID-19 viruses.
• As before, all rooms will be COMPLETELY sterilized before each patient is seated.

We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (415) 702-6386 or visit our website at www.SmiledonticsDental.com. We can also be reached by sending text messages to (415) 562-7812.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,

Dr Ka Yan Mary Fong and the Team at Smiledontics Dental Office